Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
During UK office hours, eSIM fulfilment is normally within 15 minutes, however, there may be times where fulfilment may take up to 6 hours.
Go to https://www.esim247.com/my-account and register your details.
We do not sell physical SIM cards, so there is no shipping required. All orders are fulfilled via email and can be ordered from any country.
If you need to swap an item
Returns and Exchanges
We only accept returns on eSIMs that have not been activated. All returns must be within 30 days of purchase.
Please contact us via Support Ticket to rectify the situation.
Please open a Support Ticket and one of our Customer Services representatives will respond.
As long as the eSIM has not been installed and activated on your device, you can request to cancel your order within 14 days.
Please open a Support Ticket to request.